BMC Helix ITSM Certification

Overview

Validates administration and operational knowledge of BMC Helix ITSM, a service management suite used in larger enterprises. Focus is typically on configuring and supporting ITSM processes such as incident, change, and asset management.

What it covers

• Helix ITSM concepts and core modules (incident, change, problem)
• Configuration items/asset management concepts
• Forms, workflows, and basic configuration areas (varies by exam)
• Roles/permissions and service desk operations
• Reporting and operational troubleshooting
• Best practices for enterprise ITSM operations
• Integration and platform concepts (high level)

Quick snapshot

Steps to get certified

1. Choose the Helix ITSM certification/exam that matches your role
2. Complete recommended training or self-study with docs
3. Practice in a Helix environment (workplace or lab)
4. Review exam guidance/policies and schedule the proctored exam
5. Pass the exam and keep your credential current (expiry applies)
6. Refresh skills as versions evolve

Free study resources

• BMC IT Certifications page (paths + policies)
• Training & certification portal (BMC/Helix education)
• Vendor/user guides and product documentation
• Enterprise ITSM best-practice references
• Practice in a Helix environment (if available)

Communities & discussion

• BMC Community
• LinkedIn: BMC/Remedy/Helix groups
• ITSM communities (general)
• Local user groups (where available)

Example jobs with this cert

• BMC Helix ITSM Administrator
• Remedy/Helix Analyst
• ITSM Platform Specialist
• Service Management Analyst
• IT Operations/Service Desk Lead