ITIL® 4 Managing Professional (AXELOS / PeopleCert)

Overview

ITIL 4 Managing Professional validates practical IT service management capability across key areas like creating, delivering, and supporting services, driving stakeholder value, and managing high-velocity IT environments.

What it covers

• Core ITIL 4 practices (incident, problem, change, service request, etc.)
• Service value system and value streams (applied)
• Stakeholder value and experience concepts
• High-velocity IT and DevOps-aligned service management
• Continual improvement and measurement

Quick snapshot

Steps to get certified

1. Earn ITIL 4 Foundation
2. Choose an MP module path (DSS, DSV, HVIT, DPI) and study each syllabus
3. Complete any required accredited training (varies by module/provider)
4. Register for module exams through PeopleCert
5. Pass required modules to earn Managing Professional designation

Free study resources

• PeopleCert/AXELOS syllabi and learning outcomes
• YouTube: ITIL 4 practitioner/module overviews
• Practice exams and study groups
• ITSM blogs and case studies

Communities & discussion

• r/ITIL and ITSM communities
• LinkedIn: ITIL / ITSM groups
• Spiceworks and IT service management forums
• Local ITSM meetups

Example jobs with this cert

• IT Service Manager
• ITSM Analyst
• Service Delivery Manager
• IT Operations Analyst
• Incident/Problem Manager