ManageEngine ServiceDesk Plus Certification
Technology - IT Service Management Collar: White CollarOverview
Validates product-specific skills for administering ManageEngine ServiceDesk Plus, including help desk configuration, workflows, and service delivery features. Often useful for IT admins and consultants supporting SMB and mid-market ITSM deployments.
Last updated: 2026-02-14
What it covers
- Service desk configuration (agents, roles, groups, templates)
- Request lifecycle, SLAs, escalations, and automation
- Service catalog and request fulfillment
- Asset/CMDB concepts (edition dependent)
- Reporting, dashboards, and operational metrics
- Email and integrations setup basics
- Best practices for running ServiceDesk Plus
Quick snapshot
PriceVaries
Time Commitment20–60 hrs
Recertification IntervalVaries
PrerequisitesRecommended: ServiceDesk Plus admin experience + access to product
Difficulty3
Job Demand2
Self Employment6
Remote Roles8
Typical Salary (US): $60k–$110k
Steps to get certified
- Review ManageEngine’s certification program requirements
- Get hands-on access to ServiceDesk Plus (workplace or trial)
- Configure a sample help desk (SLAs, templates, catalog items)
- Practice reporting and common admin tasks
- Take the open-book certification exam (per ManageEngine policy)
- Keep skills current as editions/features evolve
Free study resources
- ManageEngine certification program page
- ServiceDesk Plus documentation and admin guides
- ManageEngine training agenda/resources
- YouTube: ServiceDesk Plus tutorials
- Practice in a trial/sandbox environment
Communities & discussion
- ManageEngine community forums
- LinkedIn: ManageEngine groups
- Reddit/IT admin communities
- ITSM communities (general)
Example jobs with this cert
- ServiceDesk Plus Administrator
- IT Support/Service Desk Lead
- ITSM Tool Owner
- Systems Administrator (ITSM)
- IT Operations Analyst