Zendesk Support Administrator Certification

Overview

Validates your ability to administer Zendesk Support, including account setup, ticket workflows, business rules, and reporting. Strong fit for support operations, CX admins, and consultants managing Zendesk environments.

What it covers

• Zendesk Support account configuration and settings
• Ticketing workflows, macros, triggers, automations, SLAs
• Users, groups, roles, and permissions concepts
• Views, forms, fields, and organization setup
• Reporting basics and operational metrics
• Best practices for support process design
• Troubleshooting common admin issues

Quick snapshot

Steps to get certified

1. Get hands-on access to a Zendesk Support instance
2. Review the exam guide and topics
3. Build/adjust workflows (triggers, automations, macros, views)
4. Practice reporting and common admin tasks
5. Purchase the exam and schedule online proctoring
6. Revisit release notes and admin best practices periodically

Free study resources

• Zendesk Support Administrator Expert Exam page
• Zendesk Help Center documentation
• Zendesk training courses (if available to you)
• YouTube: Zendesk admin tutorials
• Practice configuring workflows in a sandbox/trial instance

Communities & discussion

• Zendesk Community forums
• Reddit: r/Zendesk
• LinkedIn: Zendesk admin/CX ops groups
• CX/Support Ops communities

Example jobs with this cert

• Zendesk Administrator
• Support Operations Specialist
• Customer Experience Systems Admin
• CX Tools Administrator
• Zendesk Consultant